After your purchase
Returns & warranty
If something is wrong or you need to request a return, contact us first so we can help quickly.
Change of mind
For an eligible change-of-mind return, contact us within seven calendar days of receiving the item. It must be unused, unopened, complete and in its original packaging, with proof of purchase. Activated phones and watches, installed screen protectors, and opened personal-use accessories are not eligible for change-of-mind returns. Please wait for return instructions before posting anything. The customer pays return postage for an approved change-of-mind return.
Faulty, damaged or incorrect items
Contact us as soon as you notice a problem and provide your order details, a description and photos where helpful. We will assess the issue and explain the appropriate repair, replacement or refund process. For an item we sent incorrectly or one confirmed faulty on arrival, we cover reasonable return postage arranged with us. The voluntary seven-day change-of-mind window does not limit your rights under Malaysian consumer law.
Warranty
Manufacturer or supplier warranty coverage and duration vary by product and will be confirmed for the exact item before purchase. Keep your receipt or order confirmation. Contact us for help with a warranty claim; warranty arrangements do not replace your rights under Malaysian consumer law.
Refunds
When a refund is approved, we will confirm the amount and return it through an agreed payment method. We will explain the expected processing time after inspecting the returned item where inspection is needed. Delivery charges are handled according to the reason for return and applicable consumer rights.